Call Centers Expert Witnesses

Business, Financial & Marketing Expert Witness Listings

Expert witnesses who may consult and testify on call centers may be found on this page. These consultants may give opinions regarding telemarketing, call center agents, and computer telephony. Call center experts found here may provide reports concerning customer support, computer telephony integration, CTI, and the call center industry. They may also testify on automatic call distribution as well as related topics.

You may limit your search for Call Centers expert witnesses to a specific area by selecting a state from the drop down box.

Expert Witnesses

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Featured Experts
Ivan Zatkovich (eCompCONSULTANTS)
Internet, telecommunications & information technology specialists for intellectual property consulting and patent litigation including web commerce technologies, web marketing disputes, internet copyright, software contract disputes, e-discovery and network... Learn More ›
Consolidated Consultants
Location: Multiple Locations
Areas of Expertise: Consolidated Consultants (CCc) continues to deliver high quality expert witness and medical expert witness referrals nationwide since 1995. CCc is the only referral service where you can view the full,...
Ray Horak (Context Corporation)
Location: Washington
Areas of Expertise: Ray Horak provides litigation support as a consulting expert and testifying expert in cases involving the Telephone Consumer Protection Act (TCPA), product/service misrepresentation, contract disputes,...
Leon A. Kappelman, PhD (Solutions-Organizations-Systems, Inc.)
Location: Texas
Areas of Expertise: Professor Leon A. Kappelman, Ph.D. is a research scientist, teacher, author, speaker, and adviser dedicated to helping organizations and individuals better manage their information, technology, human,...
ForensisGroup, Inc. (The Expert of Experts)
Location: Multiple Locations
Areas of Expertise: For over 30 years, ForensisGroup has provided the nation’s top law firms, businesses, insurance companies, government entities with highly qualified expert witnesses and consultants. Experts referred by...
Call Centers FAQs

What is a call centers expert witness?

A call centers expert witness is someone who is an expert in the field of call centers and telemarketing. They may be able to provide testimony about the call center industry, call center agents, computer telephony integration (CTI), customer support, and after call work (ACW).

What is the role of a call centers expert witness?

A call center expert witness is a person who testifies in court about the role of a call center's procedures, policies, or training.

How much can a person make as a call centers expert witness?

Call centers expert witnesses can earn anywhere from $200 to $450 or more per hour depending on the situation. The exact fee is decided upon by both the retaining attorney and the expert.

What are the qualifications of a call centers expert witness?

Call center expert witnesses should have expertise in call center operations, customer service, and workforce management.

In legal proceedings, what evidence is reviewed by a call centers expert witness?

A call center expert witness may review call recordings, scripts, training materials, and other relevant documents to provide testimony on industry standards, best practices, and potential violations.

What types of cases involve expert opinions from a call centers expert witness?

Call center expert witnesses may provide opinions in cases involving call center operations, customer service, call routing, staffing, training, technology, and compliance with industry standards and regulations.