New York Call Centers Expert Witnesses
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What is a call centers expert witness?
A call centers expert witness is someone who is an expert in the field of call centers and telemarketing. They may be able to provide testimony about the call center industry, call center agents, computer telephony integration (CTI), customer support, and after call work (ACW).
What is the role of a call centers expert witness?
A call center expert witness is a person who testifies in court about the role of a call center's procedures, policies, or training.
How much can a person make as a call centers expert witness?
Call centers expert witnesses can earn anywhere from $200 to $450 or more per hour depending on the situation. The exact fee is decided upon by both the retaining attorney and the expert.
What are the qualifications of a call centers expert witness?
Call center expert witnesses should have expertise in call center operations, customer service, and workforce management.
In legal proceedings, what evidence is reviewed by a call centers expert witness?
A call center expert witness may review call recordings, scripts, training materials, and other relevant documents to provide testimony on industry standards, best practices, and potential violations.
What types of cases involve expert opinions from a call centers expert witness?
Call center expert witnesses may provide opinions in cases involving call center operations, customer service, call routing, staffing, training, technology, and compliance with industry standards and regulations.