Chantal M. Roberts

CMR Consulting Corporation
P.O. Box 4676
Olathe , KS 66063
Mobile: 501-475-5887
Office: 913-335-0612

Chantal M. Roberts, CPCU, AIC, RPA is an expert witness whose career reflects over 20 years of accomplishments in the insurance industry. She began handling commercial auto liability claims at Liberty Mutual Insurance Company and personal auto low-impact claims at MetLife. She worked in a third-party administrator for certain syndicates of Lloyd’s of London, where she continued handling a wide variety of claims such as business interruption, general liability, special investigations/fraud investigation, homeowner, cargo (inland marine), and property insurance. Ms. Roberts ultimately became the Director of Claims overseeing approximately 35 adjusters.

As an expert witness, Ms. Roberts is passionate about advancing good faith claims handling and best practices for adjusters. Ms. Roberts knows that claims aren’t easy which is why she strives for honest, clear communication with her clients. She keeps her clients updated and continues to follow up with them until a case has been closed.

She has the ability to highlight the strengths of a case, and because she has her clients’ best interest at heart, she will call it like she sees it. She knows you want not only the strengths of the case, but also the weaknesses. Ms. Roberts is also incredibly gifted in quickly detecting violations of claims standards and practices and determining how those violations impact a case.

She strongly believes in the necessity to seek assistance from an expert before filing a complaint. This gives experts like Ms. Roberts the best chance to make a positive difference in the client’s situation.

When you work with Ms. Roberts, you can trust her to get the job done right. This level of trust is earned and essential.

It’s not always the witnesses who spend the most time in court who deserve your trust. Instead, it’s those who have a proven ability to produce great results. When looking at Ms. Roberts and her history of assisting clients, it becomes clear that she can be trusted to help you.

If you would like to benefit from the expertise that she shares in her consulting, speaking, or training services, contact her today.

Areas of Expertise
  • Bad Faith
  • Business Interruption
  • Homeowner's Insurance
  • Insurance
  • Insurance Adjuster
  • Insurance Customs & Practices
  • Insurance Excess & Surplus Lines
  • Liability Insurance
  • Marijuana
  • Property & Casualty Insurance

Expert Background
Q: Please list your professional accreditations, degrees, licenses, and certificates granted:
For insurance licenses, please see CV.
Q: Please list your affiliations or memberships in any professional and/or industry organizations:
A: CPCU, CLM (fellow), Defense Research Institute (DRI), American Bar Association (ABA), National Cannabis Industry Association, American Association of Insurance Management Consultants, Greater Kansas City Claims Association
Q: Please list any teaching or speaking experience you have had, including subject matter:
A: Charleston School of Law April 14, 2020
• Featured speaker for second- and third-year law students in Adjunct Professor Kristi Harrington’s class
o Discussed the law and insurance implications of the emerging cannabis industry.

University of Missouri Kansas City January 29, 2020
• Continuing Legal Education webinar and in-person engagement
• Presented perils about insurance coverage, discussed claim trends, highlighted policy pitfalls in the cannabis market for Missouri and Kansas

Eastern Carolina University October 28 and October 29, 2019
• Risk Management and Insurance Program Insurance Claims Careers Week
• Featured speaker at insurance symposium encouraging students to consider the Claims Department as a viable career field.
o Claims Handling 101
Entry level lecture concerning the Claims Department’s role in the greater insurance field and what an adjuster does on a daily basis.
o Claims Handling 102
Senior level lecture adjusting a mock Hurricane Dorian loss complete with several coverage issues which needed to be addressed via a Reservation of Rights letter.

American Bar Association TIPS Cannabis Seminar September 19, 2019
• Spoke on panel for insurance coverage, discussed claim trends, highlighted policy pitfalls in the cannabis market.
Moderator: Daniel F. Gourash (Seeley, Savidge, Ebert & Goruash Co., LPA)
Panelist: Wes Gilbreath (Continental Heritage Insurance Co.); Chantal M. Roberts

CPCU Webinar on “Claim Issues in SIR’s: Opportunity or Pitfall?” July 16, 2019
• Co-Presented with Kevin Quinley
• Discussion concerning perils when carriers cede claim-handling to policyholders; suggestions for practical strategies for assessing the policyholder’s “fitness” for self-handling claims; and suggestions of ways to minimize friction when a policyholder wants a large SIR.

Insurance Business America, Cannabis Cover Masterclass March 19, 2019
• Spoke on panel, discussed claim trends, and highlighted policy pitfalls in the cannabis market.
Moderator: Norman Ives
Panelists: Michael Sampson (Reed Smith); Dean Rocco (Wilson Elser); Chantal M. Roberts

NAIC Western Zone Committee September 22, 2018
• Presented perils associated with cannabis claims to insurance commissioners based on Insights article.

Q: Have any of your accreditations ever been investigated, suspended or removed? (if yes, explain)
A: No.
Q: On how many occasions have you been retained as an expert?
A: >15
Q: For what area(s) of expertise have you been retained as an expert?
A: Consulting, claim handling standard and procedures, good faith claim handling
Q: In what percentage of your cases were you retained by the plaintiff?
A: 100%
Q: In what percentage of your cases were you retained by the defendant?
A: 0%
Q: On how many occasions have you had your deposition taken?
A: <5
Q: On how many occasions have you testified as an expert in court or before an arbitrator?
A: <5
Q: For how many years have you worked with the legal industry as an expert?
A: Expert Witness-- 1 year
Claims Adjuster-- 20+ years
Q: What services do you offer? (E.g.: consulting, testing, reports, site inspections etc.)
A: Insurance claims expert witness, lectures about claims standards and procedures, training claims staff
Q: What is your hourly rate to consult with an attorney?
A: Please contact me
Q: What is your hourly rate to review documents?
A: Please contact me
Q: What is your hourly rate to provide deposition testimony?
A: 1 eight hour day, flat rate, pre-paid; please contact me.
Q: What is your hourly rate to provide testimony at trial?
A: Please contact me.
Q: Please list any fees other than those stated above (E.g.: travel expenses, copy fees, etc.)
A: As listed in retention agreement


Andrew (Drew) A. Woellner​
Partner ‑ Property Loss Division
Potts Law Firm
713.963.8881 | 713.904.3876 (D)
3737 Buffalo Speedway, Suite 1900
Houston, TX 77098

Chantal Roberts on the CMR Consulting logo :37 video on why I chose the CMR Consulting Logo and what it means to me